Terms of service

Terms of Service

Last updated: April 2026

1. About Us Shop Zero is an independent retail business based in Nottingham, UK. We operate both a physical shop and an online mail order service. Our online store is located at kku6gv-mt.myshopify.com.

For any questions, please contact us at: 📧 sarah@shopzero.co.uk 📞 07538 891463 📍 Shop Zero, First Floor, 4–6 St Peter's Gate, Nottingham, NG1 2JG

2. Acceptance of Terms By accessing and using our website and placing an order with us, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase. If you do not agree, please do not use our website.

3. Eligibility You must be at least 18 years old to place an order with Shop Zero. By placing an order, you confirm that you meet this requirement.

4. Orders & Payment

  • All orders are subject to availability and confirmation.
  • We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors or suspected fraudulent activity.
  • Payment must be made in full at the time of ordering.
  • Prices are displayed in GBP (£) and are inclusive of VAT where applicable.

5. Shipping Orders are dispatched via Royal Mail Tracked. Please refer to our [Shipping Policy] for full details on processing times, delivery timeframes, and costs.

6. Returns & Exchanges We want you to be happy with your purchase. Please refer to our [Returns & Exchange Policy] for full details on how to return or exchange an item.

7. Products

  • We make every effort to display our products as accurately as possible, including colours and descriptions. However, we cannot guarantee that your screen will display colours exactly as they appear in person.
  • Some of our products are bespoke or made to order. Please check individual product listings for specific details.
  • We reserve the right to discontinue any product at any time.

8. Intellectual Property All content on our website, including text, images, logos, and branding, is the property of Shop Zero and may not be reproduced, distributed, or used without our prior written permission.

9. Limitation of Liability To the fullest extent permitted by law, Shop Zero shall not be liable for any indirect, incidental, or consequential loss or damage arising from the use of our website or products. Our total liability to you shall not exceed the value of the order in question.

10. Privacy Your personal data is handled in accordance with our [Privacy Policy]. By using our website, you consent to the collection and use of your data as described therein.

11. Governing Law These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our website after any changes constitutes your acceptance of the new terms.