Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days of receiving payment. Orders placed on weekends or UK public holidays will be processed on the next working day. You will receive a confirmation email once your order has been dispatched.
Shipping Method We ship all orders via Royal Mail Tracked, which we've chosen as our preferred carrier for being the most environmentally friendly postal service in the UK — in line with our values at Shop Zero.
Delivery Timeframes
- UK Standard (Royal Mail Tracked 48): 2–3 business days after dispatch
- UK Express (Royal Mail Tracked 24): 1–2 business days after dispatch
Shipping Costs Shipping costs are calculated at checkout based on the weight and size of your order. Free shipping may be available on orders over a certain amount — check at checkout for current offers.
Order Tracking Once your order has been dispatched, you will receive an email with your Royal Mail tracking number. You can track your parcel at royalmail.com.
Undeliverable Packages If a parcel is returned to us due to an incorrect address or failed delivery, we will contact you to arrange redelivery. Additional shipping charges may apply.
Lost or Damaged Items If your order arrives damaged or goes missing, please contact us as soon as possible at sarah@shopzero.co.uk with your order number and a description of the issue. We'll do our best to resolve it quickly.
International Shipping We currently ship to the UK only. If you'd like to enquire about international orders, please get in touch at sarah@shopzero.co.uk.