Delivery Info

Door 2 Door Home Deliveries

During the Covid 19 crisis, we are running a Door 2 Door delivery service. Deliveries are currently made twice a week to NG1, NG2, NG3, NG5 and NG7 postcodes. The cost is £2.95 with a minimum order of £15.

We’ll slot you into a delivery run when there is space. Look out for an email from about when to expect your delivery. We generally deliver twice a week, on Monday and Thursday evenings after 5.30pm. If you live in a flat or apartment block, please make arrangements to collect your parcel from the door or reception area. Unfortunately we can not come into the building.

Royal Mail Postal Deliveries

Postal Delivery: We currently post orders out to addresses in the UK by 2nd Class Royal Mail. There is a flat rate cost of £3.95 for a minimum order of £15.

Postal Despatch: Is within 3 of our working days depending on when we receive you order and when the shop is open to pack your order. Orders will usually arrive in the next 2-4 days after posting, depending on delivery patterns. We aim to keep in touch with you via email if there are any variations from this.

Occasionally items do get lost in the post. If a parcel hasn’t arrived after 15 working days after it was sent, then Royal Mail will allow a parcel to be classed as lost and allow us to claim for the loss. We can re-send or refund your order.

Sustainable Packaging Policy

In line with our sustainable ethos – we will use and reuse recyclable packaging wherever possible and package plastic-free. Any tape used is fully home compostable and recyclable. It is made in the UK or EU from Kraft paper and the glue is plant-based. Occasionally, you may find some traditional tape remains on the boxes. For door 2 door deliveries, we are happy take back boxes and bags that we use.

Sustainable Gift Wrapping service

If you are sending a gift, why not take advantage of our gift wrapping option? This option can added at checkout, just tick the box for Gift Wrapping.

Zero waste gift boxes by Shop Zero

We have carefully selected the materials for our gift box, both to be sustainable and create a luxurious and special feel. Who says sustainable has to be boring or unstylish? These boxes are made from recycled Kraft card boxes. We carefully fill with FSC wood fibres. All these materials can be reused, recycled or composted. We have also put together a range of Zero Waste Gift boxes and kits which are great for presents. Why not take a look?

The box is tied with natural twine and we add a recycled Kraft card gift tag. If you would like us to add a message to the gift tag then note your message in the comments box at checkout. We’d love to make the gift special for your loved one! You could even add a greeting card and message to your order! And you can also specify your gift order to redelivered to a different address. That’s sustainable gift giving sorted and with no plastic in sight.

COVID-19 – changes to service

During the pandemic, our shop has limited opening hours so we are unlikely to post your order on the day that it is placed. We will keep you informed via email about any drastic changes.

We are operating under strict social distancing and hygiene rules. There is only one member of staff working to make up the packages. For postal deliveries, the parcels then delivered to another local business for pick-up by Royal Mail. Strict hand-washing and sanitising guidelines are followed at all times.

Social distancing for home deliveries – When we deliver to your door, we will sanitise our hands before lifting boxes/bags. They will be placed on the doorstep. We’ll knock, then step back and make sure that deliveries has been safely received.

We have a sustainable packaging policy, but because of the limited availability of packaging at the present time, we may need to re-use packaging envelopes that we already have. These may contain some plastic. These items are already in existence so will reduce the need for the production of new items and the resources associated with that. Please reuse these yourself; they will have life left in them.

Please bear with us while we manage this situation the best we can.

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